Solution Manager, CRM B2BAugust 23, 2021 2021-08-24 9:52
Website Oura Ring
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. By providing daily insights and practical steps to inspire healthy lifestyles, we’ve helped hundreds of thousands of people understand and improve their health.
For us, empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we work to promote work-life balance and ensure that our team members have what they need to do their best work — both in and out of the office.
We’re looking for a Solution Manager, CRM B2B to join our Enterprise Systems team. Our team is responsible for business technology and intelligence solutions. As Oura is a fast growing company with B2C and B2B channels, customers in over 100 countries, and operations in 3 locations, our go-to-market and customer service systems are critical to our premium brand. As the primary point of accountability for the B2B systems, the successful candidate will lead and partner with cross-functional teams to ensure success for all stakeholders.
What you’ll do:
Work cross-functionally to understand and define business cases and product strategy
Create and manage the roadmap for HubSpot, DocuSign and other core B2B systems while managing stakeholder expectations
Blur the line between systems and data layers being both a business technology and business intelligence enabler
Lead system implementation efforts end-to-end with transparent communications, plans, lean requirements and supporting materials
Explain the implications and benefits of configuration options and provide best practices for process excellence and automation
Capture, organize and prioritize requests for new products, features, and fixes
Manage maintenance and technical debt ensuring stability and performance of our systems
Understand and map internal customer personas and internal customer journey
Understand stakeholders’ analytic goals and partner with internal data experts to deliver insights and analysis capabilities for core B2B functions
Spearhead change management activities to drive successful adoption of capabilities
Plan and coordinate across multiple engineering teams for custom solutions and integrations
Ensure consulting partners and internal teams adhere to standards and best practices
Assist in managing day-to-day HubSpot, DocuSign and other applications system maintenance and configuration
Onboard and train super-users to empower business teams to be accountable for solution adoption
5+ years of hands on HubSpot experience, leading large projects to implement and maintain solutions across Marketing, Sales and Service hubs
3+ years of experience implementing and managing solutions to support customer service teams, for example workforce management, omnichannel QA, knowledge management
2+ years of hands on DocuSign experience, leading projects to implement and maintain solutions, especially DocuSign CLM
A deep understanding of marketing, sales and customer service for B2B channels
Possess the unique combination of business acumen, analytical skills, combined with the technical confidence to be able to pick up tools you may not be familiar with
Strong product and project management skills leading highly complex engagements with cross-functional teams
Experience in defining both business and functional level requirements, user stories, present state and future state process flows
Strong data analysis and problem-solving skills with a willingness to roll up one’s sleeves to get the job done, for example, to validate solutions and diagnose problems
Experience using SQL and data visualization tools
Motivated self-starter who can manage and prioritize multiple projects simultaneously with a positive, can-do attitude
Ability to build and maintain strong relationships with business users, software developers, other cross-functional co-workers and outside partners
Excellent written and verbal English language communication skills
Experience working with remote teams or team members
Are happy both executing on your expertise as well as learning new skills
Bachelor’s degree preferred with focus in Computer Science, Engineering or equivalent preferred
Certifications in HubSpot desired
Experience with B2B and B2C hardware businesses a plus
Experience implementing systems controls to support SOC 2 Type II, ISO 27001, GDPR and CCPA a plus
At Oura, we care about you and your wellbeing. Everyone at Oura has a ring of their own and are continually looking to improve their health and add to our benefits!
What we offer:
Competitive salary and equity
Health, dental, and vision insurance
Flexible working hours + work-life balance
An Oura ring of your own
Beautiful workspace in San Francisco by Pier 31
20 days of PTO
Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, socioeconomic status, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
To apply for this job please visit apply.workable.com.